Terms Of Service

# Torrent Cleaning Company - Terms of ServiceWelcome to Torrent Cleaning Company. These Terms of Service (the "Terms") govern your use of our website and services. By accessing or using our website and services, and by checking the acceptance box at the time of booking, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.## 1. Description of ServicesTorrent Cleaning Company provides residential cleaning services to homes, including houses and apartments, in the Long Island and 5 Boroughs, New York area. Our services are designed to provide you with a clean and sanitized living space.## 2. Booking and Payment**2.1. Booking.** You can book our cleaning services through our website or by contacting us directly. When booking, you agree to provide accurate and complete information about your residence and cleaning requirements.**2.2. Payment.** Payment for our services is due at the start of your cleaning. We accept various payment methods, including credit and debit cards and electronic bank transfers. All payments are processed securely through our third-party payment processor, Square.**2.3. Failed Payments and Chargebacks.** If your payment method is declined or a payment otherwise fails, we may pause or cancel scheduled services until payment is resolved, and you remain responsible for the full amount owed plus any fees we incur. If you have a concern about a completed cleaning, you agree to use the dispute process described in our Satisfaction Guarantee and Reporting Window sections before contacting your bank or card provider. Filing a chargeback or payment dispute without first allowing us to address the issue through that process is a breach of these Terms. We reserve the right to respond to any such dispute with evidence of the booking, these Terms, and the completed service.## 3. PricingWe reserve the right to change our pricing at any time. A price change does not affect a booking already confirmed at a quoted price, unless the scope of the cleaning changes or the information provided about the residence was inaccurate. For recurring clients, we may adjust rates going forward and will notify you before your next scheduled service.## 4. Promotions, Offers, and Confirmed BookingsOnce you accept a quoted price, promotion, or offer and confirm your booking, that agreement is binding. The cancellation, rescheduling, and no-access fees described in these Terms apply and may be charged to the payment method on file.Promotional or introductory discounts that are conditioned on completing a recurring cleaning schedule are valid only if that schedule is completed. If the recurring commitment ends early for any reason, the discount is voided and the discounted cleaning or cleanings will be rebilled at our standard rate, regardless of how much time has passed since the service.## 5. Cancellations and ReschedulingYou must notify us at least 24 hours before your scheduled appointment to cancel or reschedule. If you cancel or reschedule with less than 24 hours notice, or if our cleaners arrive and cannot access the home, a $100 cancellation fee will be charged to the payment method on file to cover our reserved time and the cleaner's time.## 6. Satisfaction Guarantee and RefundsWe stand behind our work through our satisfaction guarantee, which is based on our cleaning checklist. Any concern must be reported within 48 hours and supported by photo or video evidence of the specific area or areas in question.We do not provide full refunds. Whether we resolve a claim by returning to reclean, issuing a booking credit, or offering a partial refund is determined at our discretion based on the evidence provided. Our guarantee covers only the tasks included in the service you booked. We do not provide refunds or recleans for tasks that were not part of your booked scope.## 7. Reporting WindowAny dispute or quality concern must be reported to us, and corrective action scheduled, within 48 hours of your cleaning. After that window we cannot guarantee a reclean or accept responsibility, because the time lapse makes the root cause of any issue unclear.## 8. Estimated Duration of WorkWhen you book a cleaning, we provide an estimated duration of work hours based on one provider performing the cleaning. If two providers are assigned to your cleaning, the estimated duration is divided in half. If three providers are assigned, the duration is divided into thirds, and so on proportionally based on the number of providers.The estimated duration is a good-faith approximation based on the information you provide about your residence and cleaning requirements, and the actual time required may vary. If the cleaning requires more time than originally estimated, we will contact you to obtain your permission before continuing, and additional charges will apply for any extra time spent cleaning beyond the original estimate. We will not proceed with additional work or charges without your prior approval.## 9. Customer Responsibilities**9.1. Access and Safety.** It is your responsibility to provide our cleaners with safe and unrestricted access to your home on the scheduled cleaning date. Please ensure that our cleaners can perform their duties without risk to their safety.**9.2. Valuables and Pets.** We recommend that you secure any valuable items before our cleaners arrive. If you have pets, please ensure they are safely secured or kept away from the cleaning area during the service.**9.3. Cleaning Supplies.** Our cleaners will bring their own cleaning supplies and equipment. If you have specific cleaning products or equipment preferences, please inform us in advance.## 10. Photo and Video ConsentBy booking, you consent to our cleaners taking before and after photos or video of the serviced areas for quality assurance and dispute resolution. These are kept for internal use. If you would like us to also use images for marketing, we will ask for separate written permission.## 11. Non-Solicitation of StaffDuring the period we provide services to you and for twelve (12) months after your most recent cleaning, you agree not to directly or indirectly hire, solicit, or engage any current or former Torrent Cleaning Company cleaner or staff member for residential cleaning services outside of our company. Our cleaners are a core part of our business, and recruiting or hiring them directly causes us direct harm. If you hire or engage one of our cleaners in violation of this section, you agree to pay a placement fee of $[SET AMOUNT] per staff member, due upon our request.## 12. Limitations of Liability**12.1. Property Damage.** While we take utmost care during our cleaning services, and although we have business liability insurance, we cannot be held responsible for any damage to your property or belongings resulting from our services.**12.2. Personal Injury.** Torrent Cleaning Company and its staff shall not be liable for any personal injury sustained during the provision of our services at your premises.## 13. Intellectual PropertyAll content, materials, and trademarks on our website are the property of Torrent Cleaning Company or its licensors and are protected by applicable intellectual property laws. You may not use, reproduce, modify, or distribute any of our copyrighted materials without our express written consent.## 14. Modifications to the TermsWe reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Terms.## 15. Governing LawThese Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflicts of law principles.## 16. Contact UsIf you have any questions or concerns about these Terms or our services, please contact us at bookings@torrentcleaningcompany.com